Return & Refunds

Thank you for choosing to shop with us! We are committed to providing you with high-quality products and excellent customer service. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Unpacking Video Requirement:

To ensure a smooth return process, all customers are required to record a video of the unpacking of their product. This video must clearly show the condition of the product upon arrival.

2. Damaged Items:

If you receive a damaged product, please follow these steps:

• Record a video of the unpacking process, highlighting the damage.
• Take clear photos of the damaged product.
• Contact our customer service team within 48 hours of receiving the product to report the issue and submit your unpacking video and photos.
• Refunds will only be processed for items that are damaged during shipping and for which the required video and photos are provided.

3. Return Process:

If your return is approved due to shipping damage, you will need to:

• Return the damaged product to us within 14 days of receiving the return authorization.
• Cover the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Initiation:

Once we receive the returned product and confirm its condition, we will initiate your refund. Please allow 5-7 business days for the refund to process back to your original payment method.

5. No Return or Refund Policy:

Please note the following:

• No returns or refunds will be accepted if there is no unpacking video and accompanying photos.
• Refunds will not be initiated for any reason other than shipping damage.

6. Contact Us:

For any questions or concerns regarding our return and refund policy, please contact our customer service team at info.mounakala4@gmail.com.

Thank you for your understanding and cooperation. We appreciate your business and are here to help you!